Faelsafe Life Safety, the national fire and life safety company, has transformed its business using BigChange field service management software. Since implementing the cloud based platform, Faelsafe has reduced its administrative resource, eliminated paper from its mobile operation and improved the efficiency of engineers working across mainland UK.
Working directly for organisations such as Stoke and Staffordshire Fire and Rescue, Wooltex and Smurfitt Kappa, Faelsafe specialises in the installation and maintenance of fire detection and alarm systems, Fire Extinguisher supply and maintenance, fire safety equipment and through its sister company Faelsafe Electrical, commercial electrical works, specialising in sprinkler plant rooms.
“Our motto is ‘don’t fael to be safe’ yet we were ‘faeling’ to secure the future of the business by not investing to succeed,” commented Andrew Hutchinson, Director of Faelsafe. “Despite having job management software, we were still producing paper worksheets and reports, in triplicate, and having to wait for engineers to return to base before we could process them. This was labour intensive, resulted in delays in invoicing and meant dealing with customer queries was virtually impossible.
“Since implementing BigChange we have slashed our administrative resource, we have removed every filing cabinet from the office, eliminated delays in invoicing and query resolutions and improved the efficiency of our engineers.”
Head quartered in Leeds, Faelsafe made the move to BigChange following a recommendation from its IT support company. The complete job management solution, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence in one simple to use and easy to integrate platform, has helped Faelsafe remove paper from its job allocation and reporting workflows.
Engineers are automatically allocated work and completion reports, including photographs and customer signatures, are digitally captured, stored and shared with the back-office operation. Route scheduling and live tracking is also helping Faelsafe optimise the use of mobile engineers reducing time spent travelling between jobs.
Additional aspects of the BigChange system that are helping Faelsafe improve service levels include the online library, which it uses to store information pertaining to specific customer sites and equipment, and customisable worksheets which are used to allocate health and safety checks such as PPE and equipment.
“BigChange supports our ambition to be a forward-thinking business,” concluded Hutchinson. “As it is truly cloud based every member of the team can access and share the information they need, when they need it and from wherever they are, which positively impacts the service we provide every single day.”
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