NYFD Fire tuck

Infinity CCS helps the FDNY win Community Mayors Nicholas DeGaeta Award

Infinity CCS, UK-based technology provider, congratulates its client, the Fire Department of the City of New York (FDNY) project team, on winning the Department’s Community Mayors Nicholas DeGaeta Award for the implementation of its 9-1-1 Computerized Triage System. FDNY has worked with Infinity CCS since 2016 to deploy the new system, FIT (Flexible Intelligent Triage) Platform, which is based on Infinity CCS’ call scripting and workflow solutions for call centres.