In order to strengthen the customer focus within the organisation, Magirus consolidates all customer facing Sales & Service functions, like Sales, Customer Service, Marketing, Product Management, Equipment, Network Development and Training under one lead. This new “Sales & Customer Service” organisation ensures an integrated market approach, improves the customer focus and consolidates the leadership team, led by Magirus CEO Thomas Hilse. The new organisation will be headed by Marc Kuntz, previously responsible for the Customer Service & Quality function.
“We are convinced that consolidating all customer facing functions under one lead will ensure a stronger integrated market approach, leverages the opportunities of digitalization and provides a higher focus across the entire customer lifecycle”, said Thomas Hilse, CEO of Magirus GmbH. “I am convinced that due to his extensive automotive experience and track record of building high-performing teams, Marc Kuntz is the ideal choice for this position.”
Marc Kuntz added: “I am delighted to take responsibility for the Sales & Customer Service role at Magirus, the world market leader in turntable ladders and known for tradition and innovation. I am convinced that an integrated Sales & Customer Service organization will increase both, customer satisfaction and revenues, and we continue to be a reliable partner for the fire departments.”
New Head of Sales & Customer Service comes with 20years of Automotive Experience Marc Kuntz has a 20-year track record within the international commercial vehicle industry, holding various positions in Sales, Customer Services and Network Development, in Germany and Asia. He joined Magirus in 2022, leading the Customer Service & Quality functions. During the last 2 years Marc Kuntz developed and grew the Customer Service business for Magirus. During this time he was able to gain a deep understanding of the firefighting business and establish a trustful partnership to Magirus Trade Partners worldwide.
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