AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. The company designs, supplies, installs and maintains bespoke fire and security systems working alongside organisations such as the NHS, Network Rail, Alstom Transport, Mersey Rail and Light Cinemas. Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service.
“Since implementing BigChange we have achieved many wins that, when we look at the bigger picture, have had a massive impact on the business overall,” commented Dan Ainscough, Operations and Finance Manager at Wirral-based AinsCo Fire and Security. “We have reduced our carbon footprint, made efficiency savings across sales, operations and finance, reduced call out rates and increased first time fixes. We have lowered our costs and charges, whilst improving the service we provide and protection we offer.”
AinsCo Fire and Security, formerly M P Electronic Fire and Security, turned to BigChange when it was looking to invest in technology as part of a major rebranding exercise. Prior to this the Wirral-based company had used industry specific software that required in-house servers to run and offered little visibility and even less automation of processes. AinsCo reviewed several solutions before selecting BigChange basing its decision on system capabilities, user-friendliness, and the ability to customise.
“Most of the systems we considered had a focus on sales and marketing and, like our old system, were very defined and restrictive,” continued Ainscough. “Our focus was on system functionality, and we knew we needed the ability to tailor the solution to meet our specific requirements. BigChange met all our benchmarking criteria, and the support and training were fantastic. We now feel we own our system rather than the other way round!”
Since implementing the complete job management solution, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence in one simple to use and easy to integrate platform, AinsCo has achieved a number of milestones in the management of its mobile operation. AinsCo uses the BigChange CRM to streamline new client onboarding resulting in efficiency savings across sales, operations and finance. All AinsCo vehicles are tracked giving real time visibility and intelligence to respond to reactive jobs and the introduction of automated van stock has resulted in an increase in first time fix rates.
BigChange is also helping AinsCo introduce new working practices and reporting processes with improved health and safety monitoring, including COVID risk assessments and method statements, job completion reports, complete with photographs, daily job cards and contactless sign-offs.
“BigChange has allowed us to streamline our business and has been instrumental in allowing us to scale-up our operation whilst still maintaining the high levels of customer service we demand and our customers expect,” Ainscough concluded. “As a family business we are only as strong as our relationships, and we value BigChange, and the team behind it, as a key relationship which has already contributed to our success and will continue to positively impact the future of our business.”
To read more exclusive features and latest news please see our February issue here.