Fire Services launch Capita’s emergency video software

Surrey and West Sussex are the two latest Fire and Rescue Services planning to go live with Capita’s 999eye live video-streaming and location-finding service. 

Supporting 50 fire stations across both counties and covering an area of almost 1,400 square miles, 999eye enables emergency operators to have ‘eyes’ on the scene to help assess the severity of the incident and ensure the most appropriate response is quickly mobilised. 

When a 999 call is received, the caller will be asked if they would like to provide a live video stream of the scene using their smartphone. Using 999eye, the control room operator will send a text message with a secure, one-time-use link that opens a live stream direct from the smartphone to the control room. 

The software will then send the caller’s GPS to the emergency control room to pinpoint their exact location. In the case of some fire emergencies, due to distress or uncertainty, the location and circumstances can be unclear when communicated over the phone to an operator. 999eye reduces the potential for confusion by providing a real-time picture of the incident and its whereabouts. 

Multiple users can view the 999eye live streams, if required, including control room supervisors, senior officers and the responding crew attending the scene. As such, the software will also enable emergency operators to advise on public safety and warn people away from potential danger. 

Paul Eggleton, managing director of Capita Secure Solutions and Services, said: “It’s great news for the people of Surrey and West Sussex that their fire and rescue services will go live with our game-changing location-finding and video-streaming software. 999eye is an example of digital innovation working hand-in-hand with local fire and rescue personnel to facilitate the quickest and safest response possible in the event of an emergency.”

 

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Media contact

Rebecca Morpeth Spayne,
Editor, International Fire Buyer

Tel: +44 (0) 1622 823 922
Email: editor@firebuyer.com

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